General Rental Conditions
1.- PURPOSE OF THE CONTRACT
The customer receives the rental of the vehicle described in the rental contract, in perfect operating conditions, with all its documents, tyres, tools and accessories and undertakes to preserve them and to drive the vehicle complying with the traffic regulations as well as those provided in these General Conditions.
2.- DURATION OF THE CONTRACT
The duration of the Contract is stated on page 1 of the same, where the date and time when the vehicle must be delivered is specified. If the customer decides to terminate the Contract in advance, the amount corresponding to the days in which the use of the vehicle was not enjoyed ( taxes included) will be entirely withheld as compensation.
3.- CONTRACT EXTENSION
The customer is obliged to return the vehicle on the date and at the time stated in the previous section. If the customer wishes to extend the rental period he/she must contact Autos Elisabeth to sign the extension. No contract may be extended by phone, or by any other means of electronic communication, unless otherwise stated on page 1 of the contract. If the Contract can not be extended due to the unavailability of vehicles or for any other reason, the customer must return the vehicle on the date, at the brand and time agreed. According to the Contract initial conditions, when requesting an extension thereof, it may be necessary to draft a new contract and at this time the current Contract will be considered cancelled.
4.- VEHICLE RETURN CONDITIONS
The customer will return the rented vehicle in the same conditions as it was delivered along with all the documents, tyres, tools and accessories, in the place and on the date and at the time stated in the rental Contract. The Customer will no be able to alter any technical feature of the vehicle, keys, equipment, tools and/or its accessories, or make any change to its exterior and/or interior appearance. Otherwise, the Customer will pay for the resulting costs to return the vehicle to its original state without prejudice of the damages caused to Autos Elisabeth derived from the reconditioning of the vehicle for the time that it will have to be immobilised as well as any other damage caused to Autos Elisabeth.
5.- EFFECTS OF THE NON-RETURN OF THE VEHICLE
Returning the vehicle on a date and time other than that established in the Contract empowers Autos Elisabeth to charge the amount for the rental corresponding to the additional days of the delay in the return. Autos Elizabeth reserves the right to interpose the legal actions relevant to any disappearance or non-return of the vehicle before the competent authorities, and all the responsibility of the legal and judicial consequences that may derive will be passed on to the customer. The unilateral extension by the customer of the duration of the Contract will, therefore, be considered a non-permitted use of the vehicle for the purpose of the customer’s responsibility for any damage that the vehicle may have.
6.- PAYMENTS AND PAYMENT METHOD
The customer undertakes to pay Autos Elizabeth:
6.2 Payments due to the improper use by the customer:
The customer, subsequent to the termination of the rental of the vehicle, undertakes to pay Autos Elisabeth the amounts resulting from the following items:
In all cases, Autos Elizabeth will immediately inform of the charge made and of the reasons for such, providing the customer with all the information possible. The amount charged to the customer for the damages caused to the vehicle, will be calculated taking into account the appraisal made by an expert’s agency external to Autos Elizabeth, or when this assessment cannot be made a priori, the amount resulting from the first assessment made by qualified staff of Autos Elizabeth will be charged. All the foregoing must be applied without prejudice of a subsequent settlement and adjustment, when the estimate for the repair is presented by a car repair shop or an assessment made by an expert’s agency external to Autos Elisabeth is obtained. 6.3 PAYMENT METHOD: The payment can be made with credit or debit card, visa or MasterCard. Some offices also accept Maestro. The payment for the rental of the vehicle and the different additional items will be made in the currency chosen by the customer, accepting operation in multi-currency, subject to the conditions of the Bank processing the payment.
7.- INSURANCES AND COVERAGES INCLUDED
7.1TPL mandatory and third-party liability insurance. The rental fees include the coverage of mandatory car Insurance and complementary Liability insurance for the damages to third-parties derived from the use and driving of the vehicle.
7.2 SCDW Insurance, without excess.
7.3 Personal accident insurance.
These coverages are guaranteed and assumed by the insurer with which Autos Elisabeth has agreed on the corresponding insurance policy and are subject to the general and particular clauses of the same and of the law. By means of the signature of the rental contract the customer adheres as insured party of the mentioned policy, the conditions of which are at his/her disposal. The Coverage will be valid whenever the following conditions are met.
8.- CUSTOMER OBLIGATIONS IN THE CASE OF AN ACCIDENT AND OTHER CIRCUMSTANCES
In the case of an accident, the customer undertakes to:
In the case of vandalism act, fire, theft or disappearance of the vehicle the customer undertakes to immediately inform Autos Elizabeth of the fact occurred and process with the relevant authorities the corresponding report, a copy of which must be sent to Autos Elizabeth as soon as possible.
9.- NON-AUTHORISED USE
The customer is obliged to use the vehicle with the due diligence, in accordance with its features, respecting the current traffic regulations for motor vehicles and avoiding in any case, any situation that may cause damages to the vehicle or to third parties. Likewise, the customer is obliged not to allow the vehicle to be driven by any person other than those authorised in accordance with this contract, and the customer will be directly liable for any damage caused to the vehicle or third parties in such case. Any case that fails to comply with that established in these paragraphs will be considered a non-authorised use. The customer will be fully liable for the damage caused to the interior or exterior parts of the vehicle due to a non-authorised use of the same, in which case he/she will be obliged to pay for all the expenses in conformity with that set forth in section number 6. A non-authorised use includes, and is not limited to, the following cases mentioned as an example:
The non-authorised use by the Customer will empower Autos Elisabeth to early terminate the Rental Contract due to the non-compliance of the same, requesting, if applicable, the corresponding compensation for damages.
10.- DRIVING LICENCE.
The customer must be in possession of the corresponding driving licence in force and authorised in the country in which the vehicle is delivered by Autos Elisabeth, with a minimum experience of TWO years. At the same time, the minimum age of the customer will be TWENTY-ONE YEARS OLD. The Customer is directly responsible for the validity and homologation of the driving licence.
11.- JOINT LIABILITY.
All the authorised customer and/or additional drivers will be jointly responsible for all the customer obligations arising from the Contract and the laws applicable to the same. 12.- THEFTS AND LOSS OF PERSONAL OBJECTS Autos Elizabeth will not be liable for the objects robbed, left behind or lost inside the vehicle.
13.- APPROVED MANDATORY CHILD RESTRAINT DEVICE.
In the case of using the vehicle to transport children younger than three years old or older that do not reach the 150 centimetres high, the customer must inform Autos Elizabeth for them to provide, upon payment of the corresponding rental fee and without anchoring to the vehicle, the corresponding approved mandatory restraint device according to weight and height of the child or person who must use it. The customer will always be responsible for its installation.
The translations of these general conditions are for information purposes only and are not legally binding, as only the Spanish version is valid.
Particular Booking conditions
8. Important Information:
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