Booking Terms and Conditions

These Booking Terms and Conditions govern the confirmation, payment, amendment and cancellation of bookings made with Elizabeth Rent a Car.

These terms and conditions are provided to the customer during the booking process or via email, WhatsApp or another means of communication, so that they may review them before collecting the vehicle. The customer must review this information and raise any queries or issues relating to their booking before the scheduled collection date.

The handover and use of the vehicle shall also be subject to the current General Rental Terms and Conditions, which must be accepted by the driver prior to the handover of the vehicle.

1. Booking Confirmation

The booking will be confirmed once Elizabeth Rent a Car has sent the relevant confirmation by email, WhatsApp or another means of communication.

Where the booking requires advance payment, it will be guaranteed upon receipt of the relevant payment.

2. Price and services included

The confirmed price includes only the items expressly stated in the booking. Any additional services, extras, amendments or special requests will be subject to availability and may result in a price adjustment.

Promotions, discounts or special rates will be subject to their specific terms and conditions and the stated period of validity.

3. Required details and documentation

To speed up the handover of the vehicle, the customer must provide the requested details, submit the necessary documentation and, where applicable, make the payment online and sign the hire agreement before collection.

The driver must meet the requirements set out in the General Terms and Conditions of Hire, including those relating to age, driving licence, identification and any other applicable requirements.

4. Vehicle category

The booking is for a vehicle category, not a specific model. Elizabeth Rent a Car will provide a vehicle from the confirmed category or, where necessary, one with similar or superior specifications.

Requests for a specific model, colour, registration number or equipment will be taken into account where possible, but cannot be guaranteed.

5. Special requests

Special requests, such as extras, specific times, specific collection or drop-off locations, a second driver or other particular requirements, must be requested in advance.

These requests are subject to availability and may incur an additional charge.

6. Changes to your booking

Any changes to the date, time, pick-up or drop-off location, vehicle category, hire period or extras must be requested as far in advance as possible.

Changes are subject to availability and may result in a change to the price originally confirmed.

7. Cancellations made more than 24 hours in advance

Cancellations made more than 24 hours before the scheduled collection time may be refunded, unless the booked fare expressly states that it is non-refundable.

8. Cancellations made less than 24 hours in advance, no-shows and failure to meet requirements

No refund will be given where cancellation occurs less than 24 hours before the scheduled collection time, on the day of the booking or after the scheduled collection time.

Nor will there be any entitlement to a refund in the event of the customer’s no-show, lack of documentation, failure to meet the rental requirements, or failure to provide the mandatory information required to finalise the rental in good time.

9. Delays

If the customer expects to arrive late, they must notify Elizabeth Rent a Car as soon as possible.

The vehicle will be held until the scheduled collection time, unless Elizabeth Rent a Car expressly confirms a change to or extension of the collection time.

10. Communications relating to the booking

The customer agrees that Elizabeth Rent a Car may send communications relating to their booking by email, telephone or WhatsApp, including confirmations, payment links, requests for details, contract signing, and information regarding vehicle collection and return.

The customer declares that the details provided during the booking are correct and undertakes to notify Elizabeth Rent a Car of any relevant changes prior to collection.

11. Vehicle handover

The handover of the vehicle will be subject to compliance with the booking requirements and the General Terms and Conditions of Hire.

Elizabeth Rent a Car may refuse to hand over the vehicle where there are reasonable grounds relating to safety, documentation, outstanding payment or breach of the applicable terms and conditions.

12. General Terms and Conditions of Hire

These Booking Terms and Conditions supplement the General Terms and Conditions of Hire of Elizabeth Rent a Car.

Before the vehicle is handed over, the driver must review and accept the current General Terms and Conditions of Hire, which govern matters such as the use of the vehicle, insurance, fuel, damage, fines, return of the vehicle and the hirer’s liabilities.

13. Cancellation or exceptional changes by Elizabeth Rent a Car

Elizabeth Rent a Car may cancel or amend a booking only in exceptional circumstances, such as the vehicle suddenly becoming unavailable, force majeure, obvious errors in the price, or circumstances that prevent the service from being provided under the confirmed terms.

In such cases, the customer will be offered a reasonable alternative or a full refund of any amount paid.

14. Viewing the terms and conditions

These Booking Terms and Conditions are provided to the customer for their perusal prior to collecting the vehicle, together with the applicable General Rental Terms and Conditions.

Should the customer have any queries regarding a booking, they may contact Elizabeth Rent a Car before the scheduled collection date.